What Is It?
TeamDynamix (TDX), UIC's service management platform, has a wide range of functionality to enable improved outcomes for clients and staff alike.
Staff in units currently leveraging TeamDynamix can use this service entry to request configuration updates.
Features
TDX provides units with access to a ticketing system as well as an asset management system.
Ticketing Systems track request and incident tickets -- a way to record requests that come in via email or an online form and to track the history of responses and changes to the status of the requests to promote efficiency and avoid missed requests.
Asset Management Systems allow a unit to record and track assets, such as computers. The details tracked can be customized by the unit, and assets can be associated with individuals and with tickets.
Requirements
Application-level Administration *available only to Technology Solutions staff - staff in other units should refer to their local application administrators for this scope of requests*:
- Forms (changes and new forms)
- Knowledge Articles (reassigning ownership)
- Saved Report/Search Guidance
- Response Templates (new or edits)
- Service (Content updates)
- Task Templates (new or edits)
- Ticket Types (new or edits)
- Workflows (new or edits)
System-level Administration:
- Users/Groups (updating membership and creation of new groups, addition/removal of user permissions, etc)
- Desktop Templates (new, update, assignment to individuals/groups, etc)
- Integrations
- PPM requests (Project attributes, time types, etc) *available only to Technology Solutions staff at this time - PPM functionality will be made available to other units as soon as possible, with a target timeframe of 2026*
- Ticket Deletion
Who Is Eligible To Use It?
- Staff in units currently using TeamDynamix
- Staff in units interested in joining the TeamDynamix platform
Where Can I Get It?
Select the appropriate button located on this page, based on your needs. To request to join the TDX platform, select Request System-Level Support.
How Do I Use It?
Visit the TDX Help Resources knowledge category to view many helpful articles on various aspects of the TeamDynamix platform.
Service Levels
| Service Request Fulfillment Time |
Response typically within one business day
Fulfillment depends on scope of request, ranging from 2-10 business days
|
| Incident Resolution Time |
Response typically within one business day
Resolution typically within two business days
|
| Service Availability |
Monday through Friday, 8:00am to 5:00pm |
| Maintenance Window(s) |
Weekly, Friday 11:00pm through Saturday 3:00am |
| Service Notification Channel(s) |
N/A |