What Is It?
NURS IT assures that the school technology maintains normal operations. NURS IT services include hardware/software troubleshooting, network, new computer orders, etc.
Requirements
NURS End-User Maintenance Policy
Maintenance of NURS end-user systems will cover its life span of 5 years. The maintenance scope will expand up to an additional 2 years post warranty based on the end-user system's condition.
Scope of maintenance:
- replacing wear-and-tear parts and consumable supplies
- repairing or replacing faulty components
- cleaning equipment
- monitoring the condition and functionality of networks and equipment, including testing website access and links
- redeploying equipment
- updating or upgrading hardware and software, including installing new versions of the operating system
- adding or deleting users from a system, or modifying user rights and properties
- backing up stored files
- documenting trends and patterns in the use of applications or equipment
- removing and disposing of equipment and applications
Who Is Eligible To Use It?
- Faculty
- Staff
- Students
- External affiliates
- Alumni
- University approved vendors
Where Can I Get It?
Onsite: NURS Office 427
How Do I Use It?
Knowledge Base (uillinois.edu)
How Much Does It Cost?
There is no direct cost to clients. Costs may apply for off-hours event support.
How Can I Get Support?
Select the Request Service button on this page for service.
Service Levels
| Service Request Response Time |
Someone will review the ticket request within 1 hr. |
| Service Request Fulfillment Time |
Normal: 24 hours
Special: 72 hours
|
| User Response Time |
72 hrs for the user to respond to a ticket.
Stalled Ticket: after 72 hours due to an unresponsive user.
Closed Ticket: after 5 working days due to an unresponsive user.
|
| Service Availability |
Monday - Friday; 8 am - 4:30 pm |
| Maintenance Time Slots |
TBA and Holidays |